Our Service Standards
We can take an entire programme from first concept through the environmental impact study processes and permits; financing and funding; design, procurement and construction; and start-up and operations.
And we manage programmes with full disclosure to—and involvement of—the owner, as well as full information to the public (as agreed by the owner) and full compliance with all laws, rules, regulations, permits and requirements.
Transparency
Never making promises we cannot keep.
Encouraging openness and straight dealing in our internal and external relationships.
Allowing everyone to speak freely about things which concern them without fear of reprisal.
Acknowledging our mistakes and putting them right immediately.
Recognition of individual contributions
Only recruiting capable people
Ensuring that everyone has the right skills and is provided with the necessary training to do their work.
Ensuring that everyone in the organization is clear about what they are meant to be doing and the standards to which they are working in the context of our overall business and Project strategy.
Each person accepting responsibility for his or her own actions and being empowered to resolve any problems supported by appropriate checks and balances.
Encouraging a positive and constructive approach to the ownership and solution of problems and seeking to avoid a confrontational approach to disputes.
Our Commitment
Striving to do things right first time and taking pride in our work
Self auditing and checking our work rigorously and not allowing the client to find our mistakes before we do
Never adopting short cuts or cost cutting measures which could affect the quality of our work
Employing staff of the highest caliber with the right skills and training to do their job to these standards
Using the best and most appropriate materials and techniques
Where our performance is found to fall below these standards, putting this right promptly
Only taking on projects where it is possible to achieve these high standards
Educating our clients so that they have appropriate expectations by which to judge quality and by informing them what WE have done to fulfill these standards